I have been largely happy with my 2000 A6 which I purchased new; however, I am now living a nightmare with an annoying problem that started with my 60K service. After dropping $3500, I soon noticed a loud but short lived squeal when the car is stone cold in winter time weather.
The problem was difficult for the dealer to duplicate and simply stopped happening in the spring when the overnight temps rose. We agreed that I would take it back in the winter when it started again.
The dealer (New Country of Greenwich, CT) now dissavows any responsibility for the problem, indicating that I waited too long to bring it back! After quoting me another $1000 to tear the engine down and trouble shoot to identify the actual cause (yes $1000 just to diagnose) I picked the car up and paid my $150 diag fee. Ive now been dealing with Audi cust relations and having them act as the go between because the dealer (svc manager) has been argumentative and generally unwilling to provide good customer service. They actually told the cust relations people that they had diagnosed it as the serpentine belt and tensioners which will run about $250. When I asked why they hadn't told me this from the beginning, they said that they did. So at this point, I simply have no confidence in their technical skills or integrity.
In addition to recommendations on what the realistic cause would be, does anyone have a recomnendation on who to complain to about the service dept which may get me some real action?
Anyone have any similar stories with this dealership?
The problem was difficult for the dealer to duplicate and simply stopped happening in the spring when the overnight temps rose. We agreed that I would take it back in the winter when it started again.
The dealer (New Country of Greenwich, CT) now dissavows any responsibility for the problem, indicating that I waited too long to bring it back! After quoting me another $1000 to tear the engine down and trouble shoot to identify the actual cause (yes $1000 just to diagnose) I picked the car up and paid my $150 diag fee. Ive now been dealing with Audi cust relations and having them act as the go between because the dealer (svc manager) has been argumentative and generally unwilling to provide good customer service. They actually told the cust relations people that they had diagnosed it as the serpentine belt and tensioners which will run about $250. When I asked why they hadn't told me this from the beginning, they said that they did. So at this point, I simply have no confidence in their technical skills or integrity.
In addition to recommendations on what the realistic cause would be, does anyone have a recomnendation on who to complain to about the service dept which may get me some real action?
Anyone have any similar stories with this dealership?