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Please forgive the long post, but I must vent. Please tell me if I should be upet with this or not....

I bought a 2003 A4 in the begining of December from Vision Audi in Reading, PA. It is a 1.8t, with sport package and winter package. I have the remainder of the factory 50,000 mile warrnety (has 30,000 miles on it now), and the extended, certified warrenty to 100,000 miles. I love the car, but man, I hate it too.

So far, in just over a month, I have had it in for service 2 times, and it needs to go in AGAIN! First was when it had to be towed on Christmas Eve Eve off the PA Turnpike. No power and could not go above 45 mph. Nearest Audi dealer was the one I bought it from. They got to it on Monday and I was left without a car for Christmas weekend (the dealership was closed, and roadside assistance could not authorize a rental). They replaced a $40 part, something to do with the ignition-- treated me like I was a dumb kid because the check engine light was on and I had it towed (I was going to get hit on the turnpike if I tried to drive it off!!).

Then, the windshield wiper spray stopped working. Right after a snow storm. Took a week to get local Audi Service to get it in to fix. Took an hour, something about a fuse shorted out and Audi had a technical bulliten on it. This was after they told me that it was going to take all day, but could not give me a rental, but they did give me a ride home-- one vacation day used!

Now, today, the right headlight went out (bulb completely blown), and the left one is going on and off (it goes back on if I literally hit the front shield). Local Audi service cannot look at it until the begining of February, and they said that a headlight out is not an emergency and if I have a problem with that, I should probably not drive at nite (It gets dark at 5 pm, I work until 5, and drive to many client sites, so driving in the dark is a requirement!). I am going out driving tonite, and hopefully the left light goes out and I am calling roadside to tow it in.

I love driving the car, but the little things that have gone wrong are annoying. If service was good, I would not complain, but I am treated poorly by the service people and I think that it is totally unacceptable that it takes almost 2 weeks to get into a dealership to replace a headlight. If that is the case that they are that backed up, Audi's must be horrible cars!

I am calling my sales guy tomorrow to voice my displeasure on my purchase. My girlfriend has a convertable 2002 TT which has also had a ton of electrical problems (and she is treated very badly by the dealership too, but we thought it was because she bought the car in Florida). We thought it was just her car because her Dad's S8 is awesome with no problems. But with my A4 having problems, and her TT's problems, I do not think I will ever buy another Audi.

Am I over reacting????
 

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Originally posted by mark03a4@Jan 18 2005, 04:53 PM
Am I over reacting????
yes and no... its weird for your car to be having those kind of problems so close together, but it does happen. Its not abnormal for you to need to change your headlight bulbs after 30,000 miles so that isn’t too weird.

from what I can understand, you live in an area with very few Audi dealers. This means there are more cars per dealer than somewhere like Los Angeles which could the be reason for the backup.

It us, on the other hand, unacceptable for the service people to treat you bad. I would schedule an appointment with the service manager and voice your concerns – they are usually very helpful. If you want to take it a step further, you can complain to Audi of America (if you can reach them. .lol) and they may choose to investigate your dealer.

The other option is to find another dealer, but as you said before in your post, if there is only one dealer around you that may not be an option.

As for the headlight, search the form, you can change that yourself.
 

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Originally posted by bhb399mm@Jan 18 2005, 09:10 PM
yes and no... its weird for your car to be having those kind of problems so close together, but it does happen. Its not abnormal for you to need to change your headlight bulbs after 30,000 miles so that isn’t too weird.

from what I can understand, you live in an area with very few Audi dealers. This means there are more cars per dealer than somewhere like Los Angeles which could the be reason for the backup.

It us, on the other hand, unacceptable for the service people to treat you bad. I would schedule an appointment with the service manager and voice your concerns – they are usually very helpful. If you want to take it a step further, you can complain to Audi of America (if you can reach them. .lol) and they may choose to investigate your dealer.

The other option is to find another dealer, but as you said before in your post, if there is only one dealer around you that may not be an option.

As for the headlight, search the form, you can change that yourself.

I'm a newbie to this forum, but I'm nearby in West Chester, PA - with nearly an identicle experience. Mine was with a dealer by the name of YBH in Edgemont. Bought a 99 A4 two years back from a dealer in Princeton, NJ with 31k - Audi Assured of course. Within two months I had front brake problems. Went to the nearest dealer - thinking as I just bought it they would take care of it. Yes I know that brakes & tires aren't covered - but they supposably inspect & replace the pads when they certify a car as Audi Assured - it's right in their literture. Since I had only put a couple of thousand miles on it, how could new pads be gone so quickly? I only drove 30 miles a day total for pete's sake. Upon dropping it off, I got a very snooty individual that was essentially rude <_< - like they were doing me a favor by taking my money. Later in the day, I received a call from a lady service manager - who advised me that they had replaced my brakes & rotors & that it came to $700. They never bothered to call with the estimate - just did the work without autorization! :angry: I was so angry, I told them no thanks & that I'd pick up the car immediately - sans repairs. Over the next 4 months I replaced the rotors & brakes 3 more times! :eek: Each time with OEM parts. Finally, my local mechanic - both Audi America & the Aussured warrenty proved useless - replaced the rotors with aftermarket parts & voila - no more brake problems. Obviously, this was a manufacturing or design flaw. The dealer's atitude, lack of professionalism, & lust for emtying my wallet as quickly as possible really sealed it for me. :( I really love my car - it's competant and comfortable - but the dealers seem to cater to clueless housewives that like to spend thier husbands money frivolously. I too will likey never buy another Audi. It really is a shame.We actually flew to Germany to rent & drive one before we bought ours. The joke round the water cooler now is tha Audi is German for "frequent expensive repairs"!
 

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It comes down to the dealer and not Audi in my past experiences. Once you find a service oriented dealer these issues are handled quickly and efficiently. I went through 3 Audi dealers before I met someone more on the ball. I think that that is unfortunate as they are great cars, but yes in my experience they have too many electical problems. Once you find a service orriented dealer, get to know the service rep. They dictate the speed of the repair. Headlight problems are covered under the Audi warranty and it should take 30 minutes to replace. If they can't replace them before nightfall, then they owe you a rental. I have found that my Audi dealer who now services my car goes above and beyond my expectations. I can't say enough about them but that's not the same for all of them.

Martin

Originally posted by mark03a4@Jan 18 2005, 04:53 PM
Please forgive the long post, but I must vent. Please tell me if I should be upet with this or not....

I bought a 2003 A4 in the begining of December from Vision Audi in Reading, PA. It is a 1.8t, with sport package and winter package. I have the remainder of the factory 50,000 mile warrnety (has 30,000 miles on it now), and the extended, certified warrenty to 100,000 miles. I love the car, but man, I hate it too.

So far, in just over a month, I have had it in for service 2 times, and it needs to go in AGAIN! First was when it had to be towed on Christmas Eve Eve off the PA Turnpike. No power and could not go above 45 mph. Nearest Audi dealer was the one I bought it from. They got to it on Monday and I was left without a car for Christmas weekend (the dealership was closed, and roadside assistance could not authorize a rental). They replaced a $40 part, something to do with the ignition-- treated me like I was a dumb kid because the check engine light was on and I had it towed (I was going to get hit on the turnpike if I tried to drive it off!!).

Then, the windshield wiper spray stopped working. Right after a snow storm. Took a week to get local Audi Service to get it in to fix. Took an hour, something about a fuse shorted out and Audi had a technical bulliten on it. This was after they told me that it was going to take all day, but could not give me a rental, but they did give me a ride home-- one vacation day used!

Now, today, the right headlight went out (bulb completely blown), and the left one is going on and off (it goes back on if I literally hit the front shield). Local Audi service cannot look at it until the begining of February, and they said that a headlight out is not an emergency and if I have a problem with that, I should probably not drive at nite (It gets dark at 5 pm, I work until 5, and drive to many client sites, so driving in the dark is a requirement!). I am going out driving tonite, and hopefully the left light goes out and I am calling roadside to tow it in.

I love driving the car, but the little things that have gone wrong are annoying. If service was good, I would not complain, but I am treated poorly by the service people and I think that it is totally unacceptable that it takes almost 2 weeks to get into a dealership to replace a headlight. If that is the case that they are that backed up, Audi's must be horrible cars!

I am calling my sales guy tomorrow to voice my displeasure on my purchase. My girlfriend has a convertable 2002 TT which has also had a ton of electrical problems (and she is treated very badly by the dealership too, but we thought it was because she bought the car in Florida). We thought it was just her car because her Dad's S8 is awesome with no problems. But with my A4 having problems, and her TT's problems, I do not think I will ever buy another Audi.

Am I over reacting????
 

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Hi im new here and i have an 03 audi A4 1.8T CVT......i bought it at the begining of 04 and my warranty just ran out.....and they refuse to look at my ignition misfiring.......and ever since i bought the car it has been in the shop every other month....not exxagerating....problems listed below

ESP-Malfunction brought in 13 times finally fixed

Ignition coil- typical problems i have heard

Cup holder jammed- no comment not a big deal

Sunroof wouldn't close-not too big of deal got it fixed

A/C- blows hot air- some tubes and pumps replaced twice

Back window button not working- fixed....not a big deal

now i am at 51k miles and my car seems like it is misfiring and not turning on till after two or more tries....maybe its the spark plugs? but i took it into audi and they were gonna charge me alot of money just to look at it.....they wouldn't even make an exception even though my car has been such a lemon....what do you guys think i should do? Any advice would be appreciated

thanks
-Mike
 

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Hi everyone. I thought I was alone on this. I bought the car in March (less than 6 months ago), it's an '04 A4. Please let me respond to a few things:

- I too have had frustrating electrical problems: 5 blown bulbs and a spark plug which required towing.
- The Audi Service Dept is the most putrid, nefarious people I've had to deal with. They are ignorant and rude, who are not really there to help you.
- Been to two separate Audi dealers thus far, one being slightly better than the other.
- I'm from the Philadelphia area

Would anyone want to join me in campaigning against them somehow? We can start with letters to the Audi dealers then to Government agencies.

Please let me know.

John
 
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