Calling all DSG owners [Archive] - Audi Forums

: Calling all DSG owners


DSG_Issues
09-20-2007, 04:42 AM
Hi everyone.

A group of us at the UK TT Forum (UK TT Forum :: UK TTOC (http://www.tt-forum.co.uk)) have been having problems with our DSG.
One of the most common faults seems to be with the Mechatronic Control Module failing in the cars.
Symptoms of this include the car not being able to select any gears, or sticking in a particular gear.
A lucky few have had them replaced under warranty, but some have also then needed their gearboxes replaced at a later date.

You can watch a video of an 07 A3 experiencing the DSG problem here:

http://www.youtube.com/watch?v=cToGER1TEbs (http://www.youtube.com/watch?v=cToGER1TEbs)

I myself am currently in the process of forking out £661 towards the cost of my replacement control module, due to me finally getting Audi UK to contribute 60% towards the repair as a goodwill gesture, and my dealer doing the repair at "warranty price" (i.e. no VAT).
The normal dealer cost for parts and fitting is £1755.09
Incidentally, the cost of replacing the gearbox is approx. £5,000.

My fault occurred when doing an emergency stop from 30mph to avoid hitting two pheasants who decided to wander on to the road. The car lost all power and wouldn’t drive as it couldn’t select a gear.
If this had happened on a motorway, I could have been involved in a serious accident.

My car is an 04 plate, which is now 3 and a half years old, and has only covered 33,000 miles
According to Audi UK, my car is "old" and I should expect some electronic failures.
I paid £23,000 for my car, and have owned it for just over a year.
I don’t see why I should have to pay for what is obviously a defective electronic part that should last the life of the car.

Hundreds of TT owners have had problems with dashpods in older cars, which Audi were charging £700 to replace. A large number of the TT Forum member-base logged complaints with Watchdog, and we were successful in getting Audi to admit the parts were inadequate and to re-imburse those who had already had to pay for a new dashpod, as well as offering to replace dashpod failures free of charge in cars up to 5 years old.

We feel that there is a similar problem brewing with the DSG equipment that has been used not only in our TTs, but in a large number of cars across the VAG range.


If you have had a DSG related problem and have been made to pay for repairs, can you please log details of your problem with Watchdog on the link below.
Similarly, if you have had DSG problems which have been replaced under warranty, can you also please log details of your problem with Watchdog, letting them know that you are unhappy about the inconvenience this has caused, and are worried about the gearbox failing again in the near future.

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml (http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml)

The more people who register, the better chance we have of getting our money back and getting Audi to admit there is a problem with their DSG boxes.

I will post updates on any progress made to the following thread on the UK TT Forum:

http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight= (http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight=)

I will be posting this thread on various VAG related forums, and would really appreciate any help anyone can offer to help spread the word.

Thanks for reading.
Rogue
(tt-forum.co.uk)

dapman
04-10-2008, 04:04 PM
I bought my 3.2 TT new in 2004. It has not been a great car but i have kept it. I have had this same problem. i even took a video myself and showed the dealer. All of the people at the dealer have said they had never heard of the problem before. I have totally lost faith in Audi their customer service is very poor!:mad: I will never buy another Audi!!

DSG_Issues
04-11-2008, 02:18 AM
I bought my 3.2 TT new in 2004. It has not been a great car but i have kept it. I have had this same problem. i even took a video myself and showed the dealer. All of the people at the dealer have said they had never heard of the problem before. I have totally lost faith in Audi their customer service is very poor!:mad: I will never buy another Audi!!

Have you phoned Audi Customer Service?
I got them to contribute 60% towards the cost of a replacement Mechatronic Control Module for my car.
It took a few days of me constantly hassling them, and reminding them of the fact that my last two cars have been TT's, and that I always get my car serviced at Audi approved workshops.

sch3ng
05-20-2008, 05:29 AM
I've just had this happen to me on the motorway - I have an A3 3.2 DSG purchased from new and its now 2 months out of warranty (64K miles). Had a major service in Janaury for normal stuff but also including DSG and Quattro oil - now waiting for Audi to come back to me before I go to battle about the warranty! Any advice welcome!

DSG_Issues
05-20-2008, 07:49 AM
I've just had this happen to me on the motorway - I have an A3 3.2 DSG purchased from new and its now 2 months out of warranty (64K miles). Had a major service in Janaury for normal stuff but also including DSG and Quattro oil - now waiting for Audi to come back to me before I go to battle about the warranty! Any advice welcome!

Hi.

Sorry to hear about your problem. :(
Take a look at the thread I've posted on the TT Forum, which has some good advice and also other owner's experiences of this same problem.

You really need to phone Audi Customer Service and tell them you want them to contribute towards the repair costs, given that the car is only 2 months out of warranty, and you've always had it serviced by your dealer etc. etc.
Lay it on thick about your customer loyalty, and let me know how you get on.

Here's the link to the thread on the TT Forum:

http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight= (http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight=)

Rogue (DSG_Issues)

Bernie1700
07-22-2008, 08:30 AM
My year old Passat Estate is in trouble with the mechatronic control unit, causing surging when moving away from a standstill. It is under warranty, but the part will take weeks to arrive.

The previous car, a 2004 Touran, also had problems, sticking in 3rd gear on three occasions. Eventually the cruise control failed as well, and the replacement unit cured all the problems

DSG_Issues
07-22-2008, 08:34 AM
My year old Passat Estate is in trouble with the mechatronic control unit, causing surging when moving away from a standstill. It is under warranty, but the part will take weeks to arrive.

The previous car, a 2004 Touran, also had problems, sticking in 3rd gear on three occasions. Eventually the cruise control failed as well, and the replacement unit cured all the problems

Sorry to hear about your troubles, Bernie.
The good news is that you're covered by warranty, as it's an expensive repair otherwise.
They told me my replacement unit would take weeks to arrive too, and it arrived 5 days later (despite the dealer "forgetting" to order it after we agreed the repair).

Good luck!

nightprestige
09-21-2008, 02:42 PM
Dear Audi Forum PLEASE HELP if you can,

i have an Audi TT 3.2 DSG cabriolet 2005.

I bought it from an independant dealership in April this year 2008.

It recently developed the fault with the Mechatonic Control Module, exactly the same fault everyone seems to be talking about.

The fault on my car is exactly the same as the video you posted on you tube.

I dropped it into the Walton Upon Thames Audi dealership. And they have ordered a new ECU for me. Thney have quoted me £2100 including labour and parts.

I am absolutely gutted.

This is my fourth Audi TT and may now need to be my last.

I will need to get a personal loan just to pay for the repair. Never mind paying the hp finance each month. And the ridiculous petrol my car obviously consumes.

The audi dealership would only allow me to have a loan car for one day. Even though when I first phoned and booked my car in they promised me a courtesy car until the repair is complete.

i complained now I have a loan audi a6 until the part is in and the repair is complete. I think because I complained, this is why they are charging me extra for the repair to take place and not the £1775 I have seen other people have paid.

Please give me some advice.

I questioned the dealer as to why the repir is so expensive. And I mentioned the fact that other people paid around £1800 for their repair. The dealer fogged me off with the fact that labour costs vary across the Audi dealers. The dealer explained, all Audi dealers charge different prices, as they are all franchises.

My car is out of warranty being on 70k mileage. However my car is only 3 years old. Do you think it is worth me complaining to Audi?

I see some people had some joy, however, I didnt purchase my car from Audi, I purchsed from an independant dealership.

Please advise me, isn't this mechatronic control module guaranteed by Audi for life?

Any advice or support will be very much appreciated.

Should I make a complaint now, or after I have paid for this repair to take place?

I look forward to hearing from you shortly.

Reagards,

Bee


Hi everyone.

A group of us at the UK TT Forum (UK TT Forum :: UK TTOC (http://www.tt-forum.co.uk)) have been having problems with our DSG.
One of the most common faults seems to be with the Mechatronic Control Module failing in the cars.
Symptoms of this include the car not being able to select any gears, or sticking in a particular gear.
A lucky few have had them replaced under warranty, but some have also then needed their gearboxes replaced at a later date.

You can watch a video of an 07 A3 experiencing the DSG problem here:

http://www.youtube.com/watch?v=cToGER1TEbs (http://www.youtube.com/watch?v=cToGER1TEbs)

I myself am currently in the process of forking out £661 towards the cost of my replacement control module, due to me finally getting Audi UK to contribute 60% towards the repair as a goodwill gesture, and my dealer doing the repair at "warranty price" (i.e. no VAT).
The normal dealer cost for parts and fitting is £1755.09
Incidentally, the cost of replacing the gearbox is approx. £5,000.

My fault occurred when doing an emergency stop from 30mph to avoid hitting two pheasants who decided to wander on to the road. The car lost all power and wouldn’t drive as it couldn’t select a gear.
If this had happened on a motorway, I could have been involved in a serious accident.

My car is an 04 plate, which is now 3 and a half years old, and has only covered 33,000 miles
According to Audi UK, my car is "old" and I should expect some electronic failures.
I paid £23,000 for my car, and have owned it for just over a year.
I don’t see why I should have to pay for what is obviously a defective electronic part that should last the life of the car.

Hundreds of TT owners have had problems with dashpods in older cars, which Audi were charging £700 to replace. A large number of the TT Forum member-base logged complaints with Watchdog, and we were successful in getting Audi to admit the parts were inadequate and to re-imburse those who had already had to pay for a new dashpod, as well as offering to replace dashpod failures free of charge in cars up to 5 years old.

We feel that there is a similar problem brewing with the DSG equipment that has been used not only in our TTs, but in a large number of cars across the VAG range.


If you have had a DSG related problem and have been made to pay for repairs, can you please log details of your problem with Watchdog on the link below.
Similarly, if you have had DSG problems which have been replaced under warranty, can you also please log details of your problem with Watchdog, letting them know that you are unhappy about the inconvenience this has caused, and are worried about the gearbox failing again in the near future.

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml (http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml)

The more people who register, the better chance we have of getting our money back and getting Audi to admit there is a problem with their DSG boxes.

I will post updates on any progress made to the following thread on the UK TT Forum:

http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight= (http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight=)

I will be posting this thread on various VAG related forums, and would really appreciate any help anyone can offer to help spread the word.

Thanks for reading.
Rogue
(tt-forum.co.uk)

K362
09-23-2008, 08:13 AM
Just had my TT gear box go too, doing 70mph on motorway , 2003 DSG 35k on the clock , low mileage car ?? cost to repair £5K!!!!! no good will from Audi customer services either , so just logged my complaint to Watchodog as well!!

1.8T
10-03-2008, 10:27 PM
I just brought a band new 2008 A3 1.8T 3-door and with only 3000km on the clock the DSG already started playing up. The problem occured from a standstill were the car would lurch forward under throttle. Audi was very helpfull and fully aknowledged the fault but said the transmission would need replacing! So in two weeks i should have it back in working order! I hope

I love Audi's as nothing can beat their cool image and amazing interior quality..i was slightly dissapointed at the DSG's fault but i woud not switch to another brand.....yet

K362
10-04-2008, 08:51 AM
the image will be tarnished tho if this keeps happening to the DSG gear boxes , Im not sure where the image even came from to begin with, i think its audi that keeps going on about how great they are and like anything when you hear it enuff times u start to beleive it , i would never buy another audi again after this. the customer services does not exist either at audi. i have nothing good to say about my entire experience with owning an audi and will never have one again!! rant over!! lol

K362
10-06-2008, 07:15 AM
just got my tt back after forking out 5K to repair and replace the gear box/ecu etc , and within 3 days the car is back at audi, gear box making strange mechanical noise (brand new gear box) when starting ignition and selecting gears !!! apparently transmision has gone limp? unbeleivable!! never buying another Audi!!! will you keep ya posted on what happens next!!

MT172
12-14-2008, 10:50 AM
Unfortunately I am experiencing the same problem as described on the various postings here; I have not experienced any performance issues yet - all I am seeing is the flashing on the dashboard as per the YouTube video clip.
I also purchased my car from an Audi dealership, it's only 4 years old, 31K on the clock. Always had my car serviced there according to their schedule, yet I am being told they have never seen this problem before, that they have spoken to Audi and have been advised there will be no goodwill help towards the costs of the repairs needed on my car!
I am due to take it in for full "test diagnosis", at the rate of £98 per hour + VAT ... apparently they "need to see it happening" !Only then will I find out exactly how much they inted to charge me for something they obviously know is a known problem with this feature on these cars! I will also add my complaint to the BBC's Watchdog, and will try to call Audi customer services as suggested.
I find the dealership's attitude astonishing .. customer services is definately not their highest priority!:mad:

Badger61
12-14-2008, 12:51 PM
If the vehicle is out of warranty of course they will charge for diagnosis, I would suggest you talk to Audi UK customer services before taking it in, the dealer didn't build the thing. Normal diagnosis time wouldn't be more than 1 hour, ask to talk to, and drive with, the dealers Master Technician to try to reproduce or explain exactly when the fault occurs.

a8 tech
12-14-2008, 03:43 PM
If the vehicle is out of warranty of course they will charge for diagnosis, I would suggest you talk to Audi UK customer services before taking it in, the dealer didn't build the thing. Normal diagnosis time wouldn't be more than 1 hour, ask to talk to, and drive with, the dealers Master Technician to try to reproduce or explain exactly when the fault occurs.

Well said Badger.My advise is to take extended Audi warranty stop whinging and speak to the dealers and cc with some respect and you may be surprised that they will help you.Dsg 3.2 has suffered with a few issues but only small % fail and only a small % of complaints as you don't whip up a forum if your happy just when you have something to whinge about.Audi always tries to resolve issues but they also offer extended warranty when the vehicle exceeds it manufacturers warranty

MT172
12-17-2008, 05:16 AM
Thanks for your advice Badger - appreciate your input, and will follow your advice.
Will keep you posted on how I get on, and what the outcome is.

MT172
12-17-2008, 05:19 AM
It's not a matter of "whipping up a forum" only when you have problems a8 tech .. simply reaching out to others who may have had simillar experience.

a8 tech
12-17-2008, 02:51 PM
It's not a matter of "whipping up a forum" only when you have problems a8 tech .. simply reaching out to others who may have had simillar experience.

Fair comment :D

juva
11-24-2010, 08:11 AM
Hello everyone,
I am a 2004 audi a3 2,0 fsi owner from istanbul.
I' ve had the same dsg problem(it's called mechantronic failure) 1 months ago. Even though i complained changing that unit cost me over all 5000 turkish liras. If there is a way to get rid of this bill or at least contribution from audi please tell me what to do. i have the detailed bill from an authorised audi service.