Calling all DSG owners

[DSG_Issues]

Hi everyone.

A group of us at the UK TT Forum (UK TT Forum :: UK TTOC) have been having problems with our DSG.
One of the most common faults seems to be with the Mechatronic Control Module failing in the cars.
Symptoms of this include the car not being able to select any gears, or sticking in a particular gear.
A lucky few have had them replaced under warranty, but some have also then needed their gearboxes replaced at a later date.

You can watch a video of an 07 A3 experiencing the DSG problem here:

http://www.youtube.com/watch?v=cToGER1TEbs

I myself am currently in the process of forking out £661 towards the cost of my replacement control module, due to me finally getting Audi UK to contribute 60% towards the repair as a goodwill gesture, and my dealer doing the repair at "warranty price" (i.e. no VAT).
The normal dealer cost for parts and fitting is £1755.09
Incidentally, the cost of replacing the gearbox is approx. £5,000.

My fault occurred when doing an emergency stop from 30mph to avoid hitting two pheasants who decided to wander on to the road. The car lost all power and wouldn’t drive as it couldn’t select a gear.
If this had happened on a motorway, I could have been involved in a serious accident.

My car is an 04 plate, which is now 3 and a half years old, and has only covered 33,000 miles
According to Audi UK, my car is "old" and I should expect some electronic failures.
I paid £23,000 for my car, and have owned it for just over a year.
I don’t see why I should have to pay for what is obviously a defective electronic part that should last the life of the car.

Hundreds of TT owners have had problems with dashpods in older cars, which Audi were charging £700 to replace. A large number of the TT Forum member-base logged complaints with Watchdog, and we were successful in getting Audi to admit the parts were inadequate and to re-imburse those who had already had to pay for a new dashpod, as well as offering to replace dashpod failures free of charge in cars up to 5 years old.

We feel that there is a similar problem brewing with the DSG equipment that has been used not only in our TTs, but in a large number of cars across the VAG range.


If you have had a DSG related problem and have been made to pay for repairs, can you please log details of your problem with Watchdog on the link below.
Similarly, if you have had DSG problems which have been replaced under warranty, can you also please log details of your problem with Watchdog, letting them know that you are unhappy about the inconvenience this has caused, and are worried about the gearbox failing again in the near future.

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

The more people who register, the better chance we have of getting our money back and getting Audi to admit there is a problem with their DSG boxes.

I will post updates on any progress made to the following thread on the UK TT Forum:

http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight=

I will be posting this thread on various VAG related forums, and would really appreciate any help anyone can offer to help spread the word.

Thanks for reading.
Rogue
(tt-forum.co.uk)

[dapman]

I bought my 3.2 TT new in 2004. It has not been a great car but i have kept it. I have had this same problem. i even took a video myself and showed the dealer. All of the people at the dealer have said they had never heard of the problem before. I have totally lost faith in Audi their customer service is very poor! I will never buy another Audi!!

[DSG_Issues]

Originally Posted by dapman

I bought my 3.2 TT new in 2004. It has not been a great car but i have kept it. I have had this same problem. i even took a video myself and showed the dealer. All of the people at the dealer have said they had never heard of the problem before. I have totally lost faith in Audi their customer service is very poor! I will never buy another Audi!!

Have you phoned Audi Customer Service?
I got them to contribute 60% towards the cost of a replacement Mechatronic Control Module for my car.
It took a few days of me constantly hassling them, and reminding them of the fact that my last two cars have been TT's, and that I always get my car serviced at Audi approved workshops.

[sch3ng]

I've just had this happen to me on the motorway - I have an A3 3.2 DSG purchased from new and its now 2 months out of warranty (64K miles). Had a major service in Janaury for normal stuff but also including DSG and Quattro oil - now waiting for Audi to come back to me before I go to battle about the warranty! Any advice welcome!

[DSG_Issues]

Originally Posted by sch3ng

I've just had this happen to me on the motorway - I have an A3 3.2 DSG purchased from new and its now 2 months out of warranty (64K miles). Had a major service in Janaury for normal stuff but also including DSG and Quattro oil - now waiting for Audi to come back to me before I go to battle about the warranty! Any advice welcome!

Hi.

Sorry to hear about your problem.
Take a look at the thread I've posted on the TT Forum, which has some good advice and also other owner's experiences of this same problem.

You really need to phone Audi Customer Service and tell them you want them to contribute towards the repair costs, given that the car is only 2 months out of warranty, and you've always had it serviced by your dealer etc. etc.
Lay it on thick about your customer loyalty, and let me know how you get on.

Here's the link to the thread on the TT Forum:

http://www.tt-forum.co.uk/ttforumbbs/viewtopic.php?t=97168&highlight=

Rogue (DSG_Issues)

[Bernie1700]

My year old Passat Estate is in trouble with the mechatronic control unit, causing surging when moving away from a standstill. It is under warranty, but the part will take weeks to arrive.

The previous car, a 2004 Touran, also had problems, sticking in 3rd gear on three occasions. Eventually the cruise control failed as well, and the replacement unit cured all the problems

[DSG_Issues]

Originally Posted by Bernie1700

My year old Passat Estate is in trouble with the mechatronic control unit, causing surging when moving away from a standstill. It is under warranty, but the part will take weeks to arrive.

The previous car, a 2004 Touran, also had problems, sticking in 3rd gear on three occasions. Eventually the cruise control failed as well, and the replacement unit cured all the problems

Sorry to hear about your troubles, Bernie.
The good news is that you're covered by warranty, as it's an expensive repair otherwise.
They told me my replacement unit would take weeks to arrive too, and it arrived 5 days later (despite the dealer "forgetting" to order it after we agreed the repair).

Good luck!