Help - Car Warranty Problems...

[cheekybee]

I recently bought an A6 1.9 TDI from an independant dealer. 1500 miles later and the gear box has gone.
Something broke in the gear box (not wear and tear) cracked the casing oil has leaked and the box has heated up and seized.
The car has been regularly serviced by audi and has done 108000 miles. The warranty company had an independant engineer assess the damage - who states that "The driver/operator would have been unaware of the of the initial failure and resultant (oil) leakage"
though they follow this with "The operator/driver would have become aware of the condition by excessive noise and difficult gear selection"
No noise or problems were apparent, just instant failure. I then called roadside assistance to have the car examined. Can anyone offer suggestions as to how to best present the case to get them to pay the bill? It appears that only their comment about me not noticing the damage is causing them not to pay - but why would you have your car examined if there was nothing apparently wrong with it?

[A3 KID]

speak to standards of fair tradeing for advice.

[cheekybee]

Originally posted by A3 KID@Jan 10 2005, 08:08 PM
speak to standards of fair tradeing for advice.

Quoted post

I have given them a call.
I will need to correspond with the warranty company about my grievance and see what they come back with. If it's not satisfactory then the small claims follow....

[kris6445]

[quote=cheekybee,Jan 11 2005, 12:05 PM]
Whay dont you go ther and beat the *** out of them.!

[cheekybee]

[quote=kris6445,Jan 17 2005, 05:43 PM]

Originally Posted by cheekybee,Jan 11 2005, 12:05 PM

Whay dont you go ther and beat the *** out of them.!

Quoted post

Not surprisingly they have used a P.O. Box for their mail - so they obviously expect a bit of agro from slightly annoyed customers