Horror CVT Story!

[aragorn65]

Last Novermber I noticed a slight judder on gear shifts at low rpm. I took my 2004 A4 1.8 Multitronic 52,000 KM to the Dealer just last month. They said there's nothing wrong with it. I asked them to run a test drive for a third round. They noticed the judder and agreed to check the transmission. The diagnostic tests did not show any error codes so they insisted there's nothing wrong with the transmission.

I asked them to double check what is causing the judder ( not knowing the cost of replacing the transmission assembly is $19,000! here in my country).
after almost two weeks,they finally recomended replacing the whole transmission assembly since they do not do overhauls.

Since the cost is almost like buying a new car, I asked them if there is support from the MAIN AUDI. They said they've done everything but no support this time.

I talked to the sales agent and told him about my problem. I asked if I can get a good deal, or goodwill offer if I upgrade my car to a new A4.

I got a phone call from the sales agent this morning, and this is the horrible news. My A4's appraisal value is almost close to ZERO! I asked if I replace the part with a brand new transmission assembly what would be the value of my car. His answer is, the value will be just the same as the new Transmission or even less!

I'll never consider buying an AUDI in my country!!!!!! :-(
I really need help. Where is the Main Audi dealer and whom should I address my complaint?

[wand106]

Originally Posted by aragorn65

I really need help. Where is the Main Audi dealer and whom should I address my complaint?

You could try PGA Cars, Inc.
201 EDSA, Mandaluyong City
Philippines 1554
Sales: +632 7270381 up to 85,
locals 281, 282, 283, 284, and 285;
E-Mail: sales@audi.ph

unless this is who you are dealing with?

[aragorn65]

Originally Posted by wand106

You could try PGA Cars, Inc.
201 EDSA, Mandaluyong City
Philippines 1554
Sales: +632 7270381 up to 85,
locals 281, 282, 283, 284, and 285;
E-Mail: sales@audi.ph

unless this is who you are dealing with?

Yes this is the DEALER- PGA!

The original Audi Dealer was Auto Prominence. Unfortunately ownership was transfered to PGA. I never had any problems with Auto Prominence. All my troubles started with my first annual service with PGA. A few days after the annual, error codes started to flash on the display panel. The transmission control box had to be replaced!

I already filed a complaint to AUDI AG (the main audi I was asking about). Hopefully they'll respond. If not I'll consider other car makers. No more Audi's for me!

[aragorn65]

After talking to a fellow Filipino, a Euro Car Expert Tech residing in the US, I regained my hopes in fixing the car. The tech said he can't believe the transmission needs replacement at 31200 miles. He insisted that the fluid must be flushed and replaced. AUDI PGA, the official dealer in the Philippines said there is no other option but to replace the transmission assembly (at $19,000!!!) because the transmission fluid is still in great condition. Filipino tech in the US told me he does not believe what PGA said and insisted that I have the ATF flushed and replaced. I went to the former AUDI dealer AUTO PROMINENCE, they recommended flushing the fluid properly. They showed me the flushed fluid from the A4, and it's very dark compared to the new fluid. After putting the new fluid, we made a test drive. The judder was eliminated. I drove my car again for a few more rounds to check if the juddering's totally eliminated and THANK GOD- NO MORE JUDDERING at gear shift!

It's just so sad that the official AUDI dealer in the Philippines is totally unreliable and incompetent! I'm so glad that AUtO PROMINENCE is still capable of servicing Audi cars. :-)

[wand106]

Originally Posted by aragorn65

After putting the new fluid, we made a test drive. The judder was eliminated. I drove my car again for a few more rounds to check if the juddering's totally eliminated and THANK GOD- NO MORE JUDDERING at gear shift!

Really good news , glad its better, I know how you feel to have an Audi thats not right, I had an A6 which was pinking like mad for about 3 months before the dealer 'relented' and replaced the air mass sensor. And that was out of warrently - they did end up giving me the labour for free though due to be amount of messing around and the fact their engineers didn't seem to know what pinking was and that the air mass sensor problem could cause it!!!

Wayne