Customer satisfaction in the automotive industry continues to increase.
The J.D. Power 2017 U.S. Customer Service Index (CSI) Study measures customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of one- to five-year-old vehicles. This year, the study found the quality of automotive service continues to show significant improvement and is driving an increase in overall customer satisfaction.
Read more about the Top 10 Best Automakers in Customer Satisfaction for 2017: J.D. Power at AutoGuide.com.