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Old 01-15-2009, 09:46 AM   #1 (permalink)
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Red face Problem with bluetooth handsfree with Blackberry Bold

Hi guys,

Does anyone connect a phone, ideally a Blackberry, to an A5? I seem to have a problem seeing the contact numbers through the A5 however can make and receive phone calls etc....

I was aware of an issue on BMW's where your Blackberry has to be "unlocked" (as in pin entered and screen showing) before you connect so the names AND numbers showed. Connecting when the phone was "locked" meant that the names of contacts were shown but could not see or access the numbers.

This is not the case with the Audi as I have tried this. For some reason I can use the phone but cannot get the numbers through, although this worked for the first couple of times but has stopped working since!?!?

The phone is a Blackberry Bold 9000 model and the software is fully up to date. I have already tried transferring the contacts to the phone however this will not work.

Can anyone help?
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Old 01-15-2009, 09:59 AM   #2 (permalink)
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From what I have seen you must make sure your BB is running OS 4.5 to fix the contacts issue.
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Old 01-16-2009, 10:48 AM   #3 (permalink)
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We updated to the latest version which at the time was Package Version: 4.6.0.292.

Does this mean that it only works on the older version of 4.5?

When we first got a test phone it connected fine so ordered one through work. When it came it was updated by out IT Manager to version 4.6 (not sure what was on it before) and now it doesn't work.

Do you think we should go back or is there another fix?

Thanks,
Kris
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Old 02-15-2009, 01:39 PM   #4 (permalink)
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Default A6 + Bold connection...NOT

I drive a 2008 A6 and also conncet my BB Bold via bluetooth. I am able to connect to the BOLD but the contacts, missed calls etc do not display immediately. I get a message that the phone "did not connect" approriately. After a while the phone does connect and I am able to use the contacts list etc. It seems to me the Audi BT software gets confused and does not find the BOLD immediately. I don't have a lock or password installed on my BOLD. The only other thing I can think of is that a policy or firewall configuration on the BOLD after connecting to my employer's corporate network is interfering with proper operation.
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Old 02-16-2009, 03:43 AM   #5 (permalink)
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Just to let you know that I kind of managed to solve my problem!

We had 2 or 3 Blackberry Bolds for our Directors and they were all brand new. The one I mentioned in my previous post will not connect properly and continue to have problems however i had updated that one to the latest version of the software.

As the Director mentioned that previously he had no problem when it was on the older software version that came with it, I set up one of the other Blackberry's and touch wood has not had a problem since...and I did this just after my last post.

My sugegstion would be to downgrade your phone to a previous version (I will find out which one we have and is working on), and see how you go. I wander if they have changed something in the latest firmware!?!?!

Thanks,
Kris
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Old 12-05-2009, 08:04 PM   #6 (permalink)
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Default Same problem with BB Bold 9000 contacts

I have the same problem here in the USA. The phone connect fine.
Sometimes it just says PLEASE WAIT, other times it says NO ENTRIES.
It worked ok a few time when it first connected, then went wacky, now doesn't. I have an iPhone 3G too, and that work fine everytime, so it's not the BT.

What BB OS version did you settle it to be?
I'm on v4.6.0.304 (Platform 4.0.0.247). I do have a lock on the phone and the company does force an IT Policy on it - but it's always unlocked and on teh main screen when connecting, or on the Manage Connections screen where I can enable or disbale BT to get it to connect or not.

This is really a pain.......and I'd prefer not to downgrade to 4.5...

Any news?
Thanks fellas.
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Old 12-06-2009, 01:30 PM   #7 (permalink)
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Thumbs up Audi Bluetooth and Blackberry Bold phonebook solved

Folks,
I just got mine solved, I hope....so far so good and best progress to date.
THANKS to Kj5Scott who posted this in vwaudiforum.com and audizine.com!
As above, my BB Bold 9000 is on latest OS and policy restricted. Try this:
(you might only have to do 3-6 but listing all to be safe)
1. With your audi turned on and connected via bluetooth, on the BB disconnect and delete the pairing. Mine says Audi UHV 5534.
2. Switch your audi off ensuring the ignition is off too.
3. On you blackberry look at your email screen and hit the menu button and and select "view folder"
4. Scroll down and select "phone call logs"
5. Whilst holding the shift key scroll down to select all entries then delete them
6. Repeat step 4 & 5 but select "missed calls" instead of phone call logs
7. Now repair the blackberry with your audi.
Voila, the phone book will transfer.

The rationale for this fix is that the Blackberry memory stores all calls in a seperate part of its memory. if you delete the call logs from the phone screen i.e. when you select re-dial, this does not delete the items from the main "hidden" memory. The Bluetooth function tries to push the contacts from the "hidden"memory but becomes blocked due to its size. If you have not cleared the "hidden" memory in this way before you can have up to 9 months of call data stored in it which is too much for the bluetooth to handle.

Hope this helps, let me know how you get on and remember to clear the hidden memory every few months.

To help limit this, change your settings on the BB to not store Phone Logs and Missed calls that long - i.e. 30 days or a week.

Cheers!
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Old 02-09-2010, 02:05 PM   #8 (permalink)
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Just tried this with my 8900 Curve and it worked!

Thank you
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Old 02-09-2010, 03:21 PM   #9 (permalink)
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Audi tested and confirmed firmware versions V4.6.1.76 for 8900 curve and bold 9000 V4.6.0.216
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Old 02-09-2010, 04:55 PM   #10 (permalink)
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Quote:
Originally Posted by christian audi View Post
Just tried this with my 8900 Curve and it worked!

Thank you
Cool, glad it worked. Remember to delete Call logs and missed calls every so often...
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