[jc1971]

Hi

Thanks for the moral support!

Have just spent an hour on the phone to and Audi UK supervisor - same old party line, goodwill gesture, guidelines etc etc - all I managed to do was state my case quite strongly, ask him to put it on record and get the Head of Customer Services name so I can contact him.

They did say the dealership has the right to overrule the guidelines - but I know they won't - why woudl they, they'll have to foot the cost....so it'll be along hard battle to get anyone to listen.

What irks me most is they knew, so could have warned me, it's dangerous - without my neighbour spotting the wear I'd have 'assumed' I had another 10k in my tyres without even looking (though I do check pressure, I don't look at the tread every morning!) and mostly the fact that the 'goodwill' can only be taken advantage of ONCE - so next time I'm up for the full £500 for two tyres....

They have my car for two days from tomorrow - on pick up I'll return their courtesy car and all my keys and ask them to keep the vehicle as it will then be part of my dispute with Audi UK.....and I don;t want it back until someone offers me a resolutions that suits ME, not their version of goodwill.

Had a similar problem with a BMW 330 convertible (engine management problem) - despite having done 7k in it, I refused to take it back and took it to BMW UK who I must say were impeccible - offered me a choice of nearly new cars - all with lower mileage and higher spec than my own within a day.

Maybe I should've bought an X5 after all......if only I liked them?!?!

JC