Quote:
Originally Posted by Sportingmac
I am with you on this Quacker - brilliant car but........
....Two of my very good friends are trading in - one because he rolled it and was not impressed by how that happened and the other because he doesn't want to pay more out in tyres than he did for the car - so it's goodbye Audi brand - hello (again) Range Rover - both
..me - might go back to A6 Avant or Allroad - but it is a great car - shame about....
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My great concern is that if I don't cut my losses quickly then the used value of these potentially great cars will dive. Who will want these cars when they are four years old or older except the original owner when they consider the running costs, especially the very regular replacement of tyres?
Audi, if they are a serious car company concerned about one of their premium product lines and its image, should resolve this problem with the utmost urgency. My betting is that they will change the four wheel drive control system before long but leave existing owners high and dry. What they should do is quickly instigate a remedial program, whatever it takes, no quible. If they don't they don't deserve their customers. There are plenty of alternatives available from companies that want the business.
Audi wouldn't be the first car company to lose the plot. Just look at what happened to Mercedes who are generally now considered to be no better than Ford cars due to cost cutting and poor customer care.
In fact it is generally considered that most other brands have now overtaken Mercedes in quality and reliability which is why their UK showrooms are as quiet as the grave and they have to pre-register cars in bulk to shift them.
A good reputation is hard won but easily lost. The Q7 is a potentially good car which I predict will be worth near scrap value [currently £200 per ton] by its seventh birthday due to potential owners at that time finding tyre replacement costs unacceptable and therefore not wanting the car.
Maybe Audi are arrogant enough to think that they can get away with this? They will find that unless they address the issue it will haunt them for years to come.