a8 tech, keep the faith and do what you do on a great product, I understand your pain, we would both have seen massive change in vehicle technology over the years, (for me it's 30 ,GULP),and the changes are more and at the blink of an eye nowadays. Unfortunatly in this country we still have the garage culture as 30 years ago no matter how you fluff it up with flash showrooms and aluminium. Audi's vision for customer satisfaction and first time fix can only be achieved by rewarding people for quality and attention to detail rather than hitting unrealitic targets based on time saved bonus schemes, an outdated system for the motor trade these days. Well thats my rant over for a bit!
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